Refund policy

Return policy:

If you are not 100% satisfied with your purchase you may return it within 30 days of receiving it. You will be responsible to repack the item in its original box and the returning cost. We will only accept return items if its in its original condition and packaging, ie. no rips or stains. Please take a photo of the product and packaging then email to us at info@modernconcept.ca to initiate a return. We do not accept returns on sale items, clearance items, and custom orders. Shipping fees are non-refundable. Please note, full amount of purchase will be refunded to your credit card minus the shipping cost we paid to ship your item, an invoice of our shipping fee will be provided to you when we initial the refund.

Once we have received and inspected the return item to be in the original condition we will initiate a refund to the original purchase method. Refunds usually take 2-4 weeks to be returned back to its original payment method.

Damaged or defected items:

We are very sorry if you received your items damaged or defected. We work very hard to ensure all products are properly packaged and we put stringent quality checks on each item but in the unlikely event the product is damaged please email us with photos to info@modernconcept.ca within 48 hrs of receiving it to make a claim. We will either repair it or send you a new piece. Please examine the packaging for any physical damages, alert the driver, take photos and email us right away so we can start a claim. We pay extra for insurance coverage to cover any delivery damages made by the delivery companies, this way we can get reimbursed to send you a new product. If you fail to submit any damages to the box we will assume the damage was caused by mishandling on your end. 

Unfortunately if you have purchase the product as a clearance or final sale item you will not be able to claim it as it is sold in the condition as is. But don’t worry we will not sell you structurally unsafe products.