If you are not 100% satisfied with your purchase you may return it within 30 days of receiving it. You will be responsible to repack the item in its original box and the returning cost. We will only accept return items if its in its original condition and packaging, ie. no rips or stains. Please take a photo of the product and packaging then email to us at email@example.com to initiate a return. We do not accept returns on sale items, clearance items, and custom orders. Shipping fees are non-refundable.
Once we have received and inspected the return item to be in the original condition we will initiate a refund to the original purchase method. Refunds usually take 2-4 weeks to be returned back to its original payment method.
Damaged or defected items:
We are very sorry if you received your items damaged or defected. We work very hard to ensure all products are properly packaged and we put stringent quality checks on each item but in the unlikely event the product is damaged please email us with photos to firstname.lastname@example.org within 48 hrs of receiving it to make a claim. We will either repair it or send you a new piece.
Unfortunately if you have purchase the product as a clearance or final sale item you will not be able to claim it as it is sold in the condition as is. But don’t worry we will not sell you structurally unsafe products.
We work with third party delivery and shipping companies. For small to mid-size parcels we work with UPS, Canada Post and Purolator which can provide tracking numbers. For large parcels we work with independent delivery companies. Once the order have been received we will be in contact with you within 48 hrs to schedule a day for delivery. Unfortunately, at the moment we are only able to make large parcel deliveries within Ontario.
We provide a complementary 5 year warranty on genuine leather goods against peeling and rips and the structural of the product. 2 year warranty for foam, downfilled and cushions. Please note that with all foam products, a slight loss of resiliency is to be expected and is not a defect.
There is a 2 year complementary warranty for all LED bulbs, components and drivers. Please be aware that most of our integrated LED lights are not compatible with dimmer or smart switches and warranty will be voided if the switch is used with our products. If the integrated LED lights works with dimmers and smart switches it will be indicated in the description.
5 year warranty of the framing and structure of the lights are provided against tarnishes and rust.
If within the warranty period of owning a Modern Concept product and issues arise we will first repair the item and if it’s deemed unrepairable we will replace the item with the same or an equivalent product but you are responsible for the shipping fee of the product. For missing or replaceable damaged parts Modern Concept will mail it out to you free of charge within 48 hrs if the part is in stock. If we have to order the part it will take 6-10 weeks for the part to be shipped. Signs of commercial use, animal damages, abnormal use or abuse will void the warranty. For repairs, we will reimburse local repair charges but the repair service quote must be approved by Modern Concept first.